Client Portal

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From the client portal, you'll be able to:

  • Manage your appointments
  • Securely message your therapist
  • Complete clinical documents sent by your therapist
  • View and pay invoices
  • Download superbills for your health insurance

Cancellation Policy:  We allow cancellations at no charge up to 24 hours prior to your appointment.  Appointments cancelled less than 24 hours in advance will automatically be charged the full cost of your appointment.  If you fail to show for your appointment, you will automatically be charged the full cost of your appointment.  We ask that you be mindful and respectful of the fact that the time you chose to schedule for your appointment is specifically reserved for you to see a licensed health care provider, and no one else can reserve this time.


Looking for the virtual waiting room for telehealth services?

You must have an appointment before entering the waiting room, so the therapist knows to meet you there. If you do not have an appointment, click on the client portal above or call our office at (407) 900-8633.


CANCELLATION/NO SHOW POLICY

No shows and cancellations within 24 hours from the time of service will be charged the full cost of the appointment at the time of the service.  

Full Cost:  This does not mean your copay amount, it means the amount you pay + your insurance company pays (the full cost of the service).  

24 Hours:  24 hours means 24 hours from the time of the service, not same day cancellations. If you have an appointment on Tuesday at 10:00 AM, you latest you are allowed to cancel your appointment without incurring any fees is Monday at 9:59 AM.

Our providers prepare for your service ahead of time and confirm the time you reserve for your appointment.  Cancellations made less than 24 hours from the time of service are unable to be offered to someone else and booked with such short notice. Thank you for your understanding and cooperation with this policy.  


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